PayPal Invoices And Payments.
We have had two very disturbing issues involving PayPal and invoices we send to customers for payment of their watch repairs. In both cases after shipping labels were printed via PayPal both of these customers filed non-receipt claims through PayPal. Due to this we refunded the amounts and requested that we be paid via check. One customer sent his check and we forwarded his watch to him. No problem. The next customer became rather abusive and PayPal decided to return our funds back to us. Then when we were going to ship, PayPal again held our funds. So again we refunded the money to this customer. We decided to remove the parts we supplied and return the watches to him. He did come out ahead as we did work on the two watches.
What people fail to understand is that we are required by the Postal Service to complete a SCAN form. This is a Shipping Confirmation Acceptance Notice that shows the number of items to be shipped. Packages are then given to or picked up by the Postal Service. If the package count is off by even one item, all items are rejected by the clerk. Now in the two cases above, we had to take all packages and manually ship the other items as the count was off by these two items. This caused us a lot of time and extra work. This will NEVER happen again. Because of PayPal and these two customers, we are now rethinking our 15 plus year relationship with PayPal. We will now more than likely require all payment to be made via check. We will likely allow repeat customers to continue using PayPal for their repairs and purchase of tools and supplies. Hopefully this will solve the recent problems we have encountered. Thank you for understanding.